CTI! The elusive, almost mythical legend in Telecom for small businesses.
Until recently only the largest of call centers were truly benefiting from CTI Integration. Even then it doesn’t really deliver. Do you know when you call your credit card company and they ask you to key in your 17 digit credit card number, then you are connected to an agent and they ask for your credit card number all over again. Well that is where CTI should eliminate you and the agents from having to spend time on repetitive tasks.
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