CTI! The elusive, almost mythical legend in Telecom for small businesses.

Posts Tagged ‘productivity’

CTI! The elusive, almost mythical legend in Telecom for small businesses.

By The 2 Big Guys on Wednesday, August 6th, 2008 | No Comments

CTI! The elusive, almost mythical legend in Telecom for small businesses.

Until recently only the largest of call centers were truly benefiting from CTI Integration. Even then it doesn’t really deliver. Do you know when you call your credit card company and they ask you to key in your 17 digit credit card number, then you are connected to an agent and they ask for your credit card number all over again. Well that is where CTI should eliminate you and the agents from having to spend time on repetitive tasks.

Welcome to Our Telecom World

By The 2 Big Guys on Friday, July 18th, 2008 | No Comments

Our first episode of our 2 Big Telecom Guys Telecast features our hosts Jeff Brodie and Rob Metras introducing the telecast to you and outlining the benefits you will receive from listening to us. We will be talking about business communications, telephone systems, carrier relations, computer networking and integrated unified communication systems. If you are a small or medium business owner or operator you can pick up tips that will allow you to save money on your telecommunication costs and to enhance the effectiveness of your business. As seasoned professionals in the telecom world we will share our knowledge and perspective to help you make smart choices that will help your business grow and prosper. We are always interested in your comments on this telecast and encourage you to comment on this post. Click below on the comments tab and let us know what you want covered.

2 Big Telecom Guys

Posts Tagged ‘productivity’