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Posts Tagged ‘microsoft crm’


Save More Money on Telecom Costs

In Episode 10 Jeff and Rob will discuss further options to finding savings in your telecom costs. Using a variety of tools that are readily available you can lower your costs and still get dependable reliable service. If you are a operating branch offices or have multiple locations where your employees and partners work from this will help you . You can integrate your telecom directly into your line of business computer applications and make your customers happier and your team more efficient.

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CTI! The elusive, almost mythical legend in Telecom for small businesses.

CTI!  The elusive, almost mythical legend in Telecom for small businesses.

Until recently only the largest of call centers were truly benefiting from CTI Integration.  Even then it doesn’t really deliver.  Do you know when you call your credit card company and they ask you to key in your 17 digit credit card number, then you are connected to an agent and they ask for your credit card number all over again.  Well that is where CTI should eliminate you and the agents from having to spend time on repetitive tasks.

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