Business Continuity Management and the very survival of your business is the topic of Episode 32 . Both Rob and Jeff have had experience in the importance of business continuity planning and management as well as in the tactical deployment of the plans.

Jeff Brodie is a Microsoft Gold Certified Partner and an AltiGen Platinum Developer Partner and is an expert in telephone systems and integrated information technology . Jeff has installed a variety of backup, virtual standby servers and disaster recovery solutions in small, medium, as well as large cross country operations. He outlines the importance of the detailed planning and partnerships that are important to keep you in the game

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Business Continuity Management

Business Continuity and Disaster Recovery Management is not just all about backups for servers and computers. It is about being able to have your operation ready and able to recover from a major disaster rapidly as if it had not happened. Do you have a plan to transfer your live telephone circuits seamlessly to an offsite location or even to the cell phones of affected employees. Have you crafted and loaded Interactive Voice Messages which can be changed and checked remotely into your planning to allow communication with your clients and community.

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Take this opportunity with the 2BigTelecomGuys to make sure you have all your bases covered and your business continuity planning is complete and up to date.

Episode32BusinessContinuity Services

Call Centers and first line customer service in your small and medium sized business is the topic of Episode31 of The 2 Big Telecom Guys. Not the kind of call centers you see with hundreds of agents answering inbound calls or making outbound telemarketing calls. Rather than being afraid of the concept Jeff talks about how you can improve your first line contact by using a small business telephone system with the latest technology to integrate into your existing computer system.

Jeff Brodie is a Microsoft Gold Certified Partner and an AltiGen Platinum Developer Partner and is an expert in telephone systems and integrated information technology . Jeff has installed call center technology in small, medium, as well as large cross country operations. He outlines how you can lower costs by eliminating extra charges from the phone company. All sorts of opportunities exist for voicemail,call following, and call recording.

Call Centers Can Work For You

One of the best ways to maximize resources,using a small business telephone system, which delivers calls to integrated mobile phones , is call routing to deliver leads to a representative sequentially or pick the person automatically who is next in line to receive a call. Other features include call analysis tools that can give you performance measurement regarding call wait delays.busy lines or agents, or call time . These can be excellent tools to use in staffing and manpower planning. Listen in as the call center concept is discussed and find out what you can do with very little added cost if you are employing the right solution.

Listeners can have any relevant topic addressed on this podcast. Please leave their comments below and we will answer them.

We want to remind our listeners that you can now access our podcast through Mediafly which has all sorts of clients for Iphones,Androids and many other mobile devices to listen without ever having to commute and leave your home.

Episode31 Call Centers

On Episode 28 of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss the different telephone systems products and telephone servers that are available using Microsoft Software as well as other platforms such as AltiGen, .

Jeff Brodie is a Microsoft Gold Certified Partner and an AltiGen Platinum Developer Partner and is an expert in local telephone servers. He has brought a variety of unified communications products to the market using Microsoft® and AltiGen® systems and has integrated IVR (Interactive Voice Response),call center boards and CRM packages together such as SalesForce.com, NetSuite, SalesNet, Microsoft Dynamics , LexisNexis,and others under the CT Fusion banner as we discussed in our last episode on Unified Communications.

Microsoft Lync Server Launch 2010

Jeff and Rob engage in an active discussion on the variety of Microsoft solutions and servers available and give examples of their implementation in various ways with the Microsoft Communications Servers and sets made by Cisco, Mitel,Avaya,Plantronics and Polycom.

Plantronics Handset Optimized for Lync Server

Listeners can have any relevant topic addressed on this podcast. Please leave their comments below and we will answer them.

We want to remind our listeners that you can now access our podcast through Mediafly which has all sorts of clients for Iphones,Androids and many other mobile devices.

Episode28 Microsoft Telephone Servers

On this episode of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss the whats and whys of Unified Communications and what it can do for your business.

Unified Communications is tying together your computers, data communications,telephones and a unified messaging fax server. It has been a feature of Microsoft Outlook clients, Exchange Servers as well as the new generation of Microsoft Communications Servers. Jeff Brodie is a Microsoft Gold Certified Partner and an AltiGen Platinum Developer Partner and is an expert in the field. He has brought a variety of unified communications products to the market using Microsoft® and AltiGen® systems and has integrated IVR (Interactive Voice Response),call center boards and CRM packages together such as SalesForce.com, NetSuite, SalesNet, Microsoft Dynamics , LexisNexis,and others under the CT Fusion banner.

Microsoft Unified Communications

Listeners can have any relevant topic addressed on this podcast. Please leave their comments below and we will answer them.

We want to remind our listeners that you can now access our podcast through Mediafly which has all sorts of clients for Iphones,Androids and other mobile devices.

Episode27 Understanding Unified Communications

On this episode of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss the the new Mobile Landscape and what it means for all sizes of enterprises.

Mobile communication is becoming so widespread in business that the lack of its use would create serious productivity losses from the current gains it is delivering. With this usage there has to be a reasoned approach with mobile devices in security and network access to protect an organization's digital assets and intellectual property.

Jeff and Rob go over why you should harden and secure your network and anything inside your  enterprise firewall to prevent data hijacking and misuse of intellectual property resources.

We remind our listeners if they want any topic addressed on the podcast to leave their comments below and we will answer them.

We want to remind our listeners that you can now access our podcast through Mediafly which has all sorts of clients for Iphones,Androids and other mobile devices.

Episode26 Securing the Mobile Landscape

On this episode of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss the Hosted PBX or Private Branch Exchange in the Cloud.

Hosted PBX system vendors are springing up on a regular basis offering a wide variety of communication opportunities that were only available to larger businesses by the wireline telephone companies and CLEC's (Competitive Local Exchange Carriers). The systems are based on the application of VOIP technology.

Hosted PBX Environment

Jeff and Rob go over many of the items you should have in mind when considering off-site or virtual hosted pbx applications for your information.

We remind our listeners if they want any topic addressed on the podcast to leave their comments below and we will answer them.

Episode25 Hosted PBX Systems

On this episode of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss how the new generation of smartphones are becoming integrated in small and large enterprises.

The Iphone®,Androids and Windows 7 operating systems are powering this new range of telephone/computer integrations that are appearing and soon to be followed by new tablet computers and Ipad®

Smartphones Galore

Just about every handset manufacturer has a smartphone including Apple, Microsoft, Google, Samsung, Nokia, HTC, and Motorola have entered this market. Integration is possible via the MaxMobile application by AltiGen with office systems easily.

We remind our listeners if they want any topic addressed on the podcast to leave their comments below and we will answer them.

Episode24-Smartphones

In Episode 16 Rob and Jeff discuss bandwidth and what it means for you. Various definitions are supplied and then we have a discussion about the various ways you can connect to the Web. Jeff describes the evolution from dialup at 300baud to ISDN ,to ADSL, up to cable and wireless internet and T1 services. While the description of carriers is concentrated on the Greater Toronto area you should find the technical explanations applicable across the globe.

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• What can I use all this excess bandwidth for? (ask.metafilter.com)
• The wireless data crunch (theglobeandmail.com)
• The big race to bundle clients (financialpost.com)

You can look at features such as automatic call recording and timing if you are a professional advice based business. There are a number of new features in terms of Automatic Call Distribution (ACD), integration with existing CRM systems, such as Microsoft CRM. Listen in and discover how good planning will benefit you in your small business, which through planned scalability grow to be a larger enterprise.

.Listen to our 7th Episode-Planning