Archive for the ‘small business telephone systems’ Category

Business Continuity & Survival

By BigOne on Sunday, March 6th, 2011 | 1 Comment

Business Continuity

Business Continuity Management and the very survival of your business is the topic of Episode 32 . Both Rob and Jeff have had experience in the importance of business continuity planning and management as well as in the tactical deployment of the plans.

Call Centers in Your Business

By BigOne on Friday, February 25th, 2011 | No Comments

Call Centers in Your SMB

Call Centers and first line customer service in your small and medium sized business is the topic of Episode31 of The 2 Big Telecom Guys. Not the kind of call centers you see with hundreds of agents answering inbound calls or making outbound telemarketing calls. Rather than being afraid of the concept Jeff talks about how you can improve your first line contact by using a small business telephone system with the latest technology to integrate into your existing computer system.

Microsoft Telephone Servers Are Calling You

By BigOne on Wednesday, January 19th, 2011 | No Comments

Microsoft Telephone Servers & Systems

On Episode 28 of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss the different telephone systems products and telephone servers that are available using Microsoft Software as well as other platforms such as AltiGen, .

Understanding Unified Communications

By BigOne on Thursday, January 6th, 2011 | No Comments

What is Unified Communications ?

On this episode of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss the whats and whys of Unified Communications and what it can do for your business.

Mobile Computing Security & the Mobile Landscape

By BigOne on Monday, January 3rd, 2011 | No Comments

Mobile Computing Security & the Mobile Landscape

On this episode of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss the the new Mobile Landscape and what it means for all sizes of enterprises.

Hosted PBX's: The Good ,the Bad, the Ugly

By BigOne on Monday, December 27th, 2010 | No Comments

The Good the Bad and the Ugly of Hosted PBX's

On this episode of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss the Hosted PBX or Private Branch Exchange in the Cloud.

Smartphones – Lower Enterprise Costs

By BigOne on Wednesday, December 22nd, 2010 | 1 Comment

Smartphones and Lower Enterprise Costs

On this episode of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss how the new generation of smartphones are becoming integrated in small and large enterprises.

Bandwidth Explained

By BigOne on Sunday, July 18th, 2010 | No Comments

: Image via Wikipedia

In Episode 16 Rob and Jeff discuss bandwidth and what it means for you. Various definitions are supplied and then we have a discussion about the various ways you can connect to the Web. Jeff describes the evolution from dialup at 300baud to ISDN ,to ADSL, up to cable and wireless internet and T1 services. While the description of carriers is concentrated on the Greater Toronto area you should find the technical explanations applicable across the globe.

Planning to Buy a New Small Business Telephone System ?

By The 2 Big Guys on Sunday, September 14th, 2008 | 3 Comments

In Episode 7 we discuss the need for planning before you go to the market to buy a new phone system. Planning for small business teleommunications or a small business telephone system is an activity which allows you to see the basic needs you have , the business processes you would like to improve and allow you to present your requirements to vendors in the marketplace. This planning process also gives the vendors an opportunity to answer your needs. Doing a focused planning exercise also shows you what you can add to either improve customer service, or increase employee satisfaction and productivity.

2 Big Telecom Guys

Archive for the ‘small business telephone systems’ Category