Getting To Know Like and Trust

Archive for the ‘Business Communications’ Category

Getting To Know Like and Trust

By BigOne on Tuesday, August 3rd, 2010 | No Comments

Rob Metras

Episode 17 is a solo episode with Rob Metras describing the process he got to know,like and trust Jeff Brodie, his partner in the 2Big Telecom Guys Podcasts. As a listener we wanted to give you a little background on your two hosts and the process Rob as business customer went through in order to find a reliable and trustworthy integrated telephone and computer supplier after dealing with the salesforce of a major telephone company.

Bandwidth Explained

By BigOne on Sunday, July 18th, 2010 | No Comments

: Image via Wikipedia

In Episode 16 Rob and Jeff discuss bandwidth and what it means for you. Various definitions are supplied and then we have a discussion about the various ways you can connect to the Web. Jeff describes the evolution from dialup at 300baud to ISDN ,to ADSL, up to cable and wireless internet and T1 services. While the description of carriers is concentrated on the Greater Toronto area you should find the technical explanations applicable across the globe.

Mobility- Anywhere and Everywhere

By BigOne on Thursday, May 13th, 2010 | 1 Comment

Episode15 is all about Mobility and what products are out there in the marketplace to let you run your business or practice from wherever you are, given cell access and wi-fi locations. That can include right in an office with your smartphone as your desktop set. The phone can have all the bells and whistles that a clunky desktop phone has but even more on the smartphone device, and that device can leave with you and go where you go seamlessly.

Backups and Security -Preserve and Protect

By The 2 Big Guys on Tuesday, January 19th, 2010 | No Comments

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In Episode 11 we discuss the importance of having good backup and security systems. We discover what is available now in backups besides the old tape backup systems. Jeff explains virtualization, real-time backup, and secure offsite backup and we discuss the ways you can implement this technology today before the inevitable crash and burn happens. Learn how computer and network support prevent and protect you from peering eyes,spoof attacks,and viruses.

Save More Money on Telecom Costs

By The 2 Big Guys on Monday, January 11th, 2010 | No Comments

In Episode 10 Jeff and Rob will discuss further options to finding savings in your telecom costs. Using a variety of tools that are readily available you can lower your costs and still get dependable reliable service. If you are a operating branch offices or have multiple locations where your employees and partners work from this will help you . You can integrate your telecom directly into your line of business computer applications and make your customers happier and your team more efficient.

Planning to Buy a New Small Business Telephone System ?

By The 2 Big Guys on Sunday, September 14th, 2008 | 3 Comments

In Episode 7 we discuss the need for planning before you go to the market to buy a new phone system. Planning for small business teleommunications or a small business telephone system is an activity which allows you to see the basic needs you have , the business processes you would like to improve and allow you to present your requirements to vendors in the marketplace. This planning process also gives the vendors an opportunity to answer your needs. Doing a focused planning exercise also shows you what you can add to either improve customer service, or increase employee satisfaction and productivity.

Lights Out Management: Remote Control & Statistics

By The 2 Big Guys on Thursday, September 4th, 2008 | 2 Comments

In Episode 6 we discuss strategies for Lights Out Managements and Statistics Tools for our business and its telecommunication services. Remote management and alarming can keep you in touch with your business 24×7/365 without having service personnel on site. Utilize statistical offerings offered by your carrier and by your telephone switch to allow you to provide great customer service and capture all your
statistics to keep your operational needs met. Be there without being present.

Moving Locations- Plan the Premises and Your Business Future

By The 2 Big Guys on Tuesday, August 26th, 2008 | No Comments

In Episode 5 we discover the importance of planning in relocating and making changes for our business and its telecommunication services. By being pro-active and doing detailed planning we can avoid some of those things that come back to bite us. Optimize your business results by taking advantage of new opportunities available at lower costs. Check out our 7 Tips Article below in the right column under Articles for some important questions to ask.

Long Distance Savings- Reduce Your Bill Not Your Call Quality

By The 2 Big Guys on Tuesday, August 19th, 2008 | No Comments

In this Episode on Long Distance Savings Rob and Jeff discuss how you can make savings across the board in your telecom costs. Learn to use new technologies such as Skype, SIP Trunking and Voice Over Internet Protocol (VOIP) in addition to your current landlines and cell phones. Centralize your services to lower your toll-costs and provide more functionality.

CTI! The elusive, almost mythical legend in Telecom for small businesses.

By The 2 Big Guys on Wednesday, August 6th, 2008 | No Comments

CTI! The elusive, almost mythical legend in Telecom for small businesses.

Until recently only the largest of call centers were truly benefiting from CTI Integration. Even then it doesn’t really deliver. Do you know when you call your credit card company and they ask you to key in your 17 digit credit card number, then you are connected to an agent and they ask for your credit card number all over again. Well that is where CTI should eliminate you and the agents from having to spend time on repetitive tasks.

2 Big Telecom Guys

Archive for the ‘Business Communications’ Category