2 Big Telecom Guys » Business Communications

Bandwidth Explained

BigOne — Sun, 18 Jul 2010 22:57:59 +0000

: Image via Wikipedia

In Episode 16 Rob and Jeff discuss bandwidth and what it means for you. Various definitions are supplied and then we have a discussion about the various ways you can connect to the Web. Jeff describes the evolution from dialup at 300baud to ISDN ,to ADSL, up to cable and wireless internet and T1 services. While the description of carriers is concentrated on the Greater Toronto area you should find the technical explanations applicable across the globe.

What can I use all this excess bandwidth for? (ask.metafilter.com)
The wireless data crunch (theglobeandmail.com)
The big race to bundle clients (financialpost.com)

Mobility- Anywhere and Everywhere

BigOne — Thu, 13 May 2010 23:51:32 +0000

Episode15 is all about Mobility and what products are out there in the marketplace to let you run your business or practice from wherever you are, given cell access and wi-fi locations. That can include right in an office with your smartphone as your desktop set. The phone can have all the bells and whistles that a clunky desktop phone has but even more on the smartphone device, and that device can leave with you and go where you go seamlessly.

We talk about IP-PBX systems, Androids,Iphones,Ipads,Blackberry's and other smartphones. We learn the functionality of a virtual system such as AltiGen's Max Mobile Server CS. We will discus the applicability of Wi-FI and WAP in the mix and discuss Wi-LAN.

Given the decreasing costs of smartphones the handset price gives great value in that it can be a two way device eliminating the need for desktop handsets. Most of the smartphones allow you to use Line of Business Apps on them and with location tools built in can map routes, monitor deliveries,highlight traffic problems to enable your business to avoid wasted time and deliver higher levels of service.

The AltiGen max-Mobile App is available for the Android,Iphone and Blackberry smartphones now and c improves productivity through mobility. Listen in while Rob and Jeff talk aout the use and integration tools that allows a small business such as a real estate broker or small call center have the same functionality as a Fortune 500 company.

Backups and Security -Preserve and Protect

The 2 Big Guys — Tue, 19 Jan 2010 17:34:20 +0000

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In Episode 11 we discuss the importance of having good backup and security systems. We discover what is available now in backups besides the old tape backup systems. Jeff explains virtualization, real-time backup, and secure offsite backup and we discuss the ways you can implement this technology today before the inevitable crash and burn happens. Learn how computer and network support prevent and protect you from peering eyes,spoof attacks,and viruses.

Having good security of your network involves a number of items. Perimeter security,physical security,virus protection,intruder protection are a few of the topics Rob and Jeff discuss as well as the concept of network auditing and insurance.

Episode 11- Backups and Security

If you want to discover if your operation is protected Codefusion Communications would be glad to offer you a Free 27-Point Network Audit. Call us at 1-877-335-9390 to schedule.

Save More Money on Telecom Costs

The 2 Big Guys — Mon, 11 Jan 2010 05:05:53 +0000

In Episode 10 Jeff and Rob will discuss further options to finding savings in your telecom costs. Using a variety of tools that are readily available you can lower your costs and still get dependable reliable service. If you are a operating branch offices or have multiple locations where your employees and partners work from this will help you . You can integrate your telecom directly into your line of business computer applications and make your customers happier and your team more efficient.

An example of this kind of integration can be seen at CTFusionInfo where dialers, screen pop-ups can easily integrate your VOIP phone system with corporate databases,Salesforce.com, NetSuite, and other CRM applications.

Episode 10- Save Telecom Dollars

Planning to Buy a New Small Business Telephone System ?

The 2 Big Guys — Sun, 14 Sep 2008 02:31:17 +0000

In Episode 7 we discuss the need for planning before you go to the market to buy a new phone system. Planning for small business teleommunications or a small business telephone system is an activity which allows you to see the basic needs you have , the business processes you would like to improve and allow you to present your requirements to vendors in the marketplace. This planning process also gives the vendors an opportunity to answer your needs. Doing a focused planning exercise also shows you what you can add to either improve customer service, or increase employee satisfaction and productivity.

You can look at features such as automatic call recording and timing if you are a professional advice based business. There are a number of new features in terms of Automatic Call Distribution (ACD), integration with existing CRM systems, such as Microsoft CRM. Listen in and discover how good planning will benefit you in your small business, which through planned scalability grow to be a larger enterprise.

.Listen to our 7th Episode-Planning

Lights Out Management: Remote Control & Statistics

The 2 Big Guys — Thu, 04 Sep 2008 19:29:34 +0000

In Episode 6 we discuss strategies for Lights Out Managements and Statistics Tools for our business and its telecommunication services. Remote management and alarming can keep you in touch with your business 24×7/365 without having service personnel on site. Utilize statistical offerings offered by your carrier and by your telephone switch to allow you to provide great customer service and capture all your
statistics to keep your operational needs met. Be there without being present.

.Listen to our 6th Episode- LightsOut Management & Statistics below.

Moving Locations- Plan the Premises and Your Business Future

The 2 Big Guys — Tue, 26 Aug 2008 16:47:37 +0000

In Episode 5 we discover the importance of planning in relocating and making changes for our business and its telecommunication services. By being pro-active and doing detailed planning we can avoid some of those things that come back to bite us. Optimize your business results by taking advantage of new opportunities available at lower costs. Check out our 7 Tips Article below in the right column under Articles for some important questions to ask.

.Listen to our 5th Episode- Moving Locations -2BigTelecom Guys below.

Long Distance Savings- Reduce Your Bill Not Your Call Quality

The 2 Big Guys — Tue, 19 Aug 2008 04:38:37 +0000

In this Episode on Long Distance Savings Rob and Jeff discuss how you can make savings across the board in your telecom costs. Learn to use new technologies such as Skype, SIP Trunking and Voice Over Internet Protocol (VOIP) in addition to your current landlines and cell phones. Centralize your services to lower your toll-costs and provide more functionality.

.Listen to our 4th Episode- Long Distance -2BigTelecom Guys below.

CTI! The elusive, almost mythical legend in Telecom for small businesses.

The 2 Big Guys — Wed, 06 Aug 2008 19:22:16 +0000

CTI! The elusive, almost mythical legend in Telecom for small businesses.

Until recently only the largest of call centers were truly benefiting from CTI Integration. Even then it doesn’t really deliver. Do you know when you call your credit card company and they ask you to key in your 17 digit credit card number, then you are connected to an agent and they ask for your credit card number all over again. Well that is where CTI should eliminate you and the agents from having to spend time on repetitive tasks.

Computer Telephone Integration?

What is it?

Why would I want it?

Can I afford it?

Does it really work?

Listen to our 3rd episode of the 2 Big TelecomGuys Podcast below to learn more:

Teleworking- Absolutely a Good Thing for Business

The 2 Big Guys — Thu, 24 Jul 2008 03:16:38 +0000

Listen this week as we discuss the benefits and rewards businesses can receive by embarking on teleworking programs. Using VOIP, cellular and POTS(Plain Old Telephone System) technology can save workers as much as $750.00 on commuting gas bills yearly and gain some of their time back.

Teleworking- Absolutely a good thing for business

2 Big Telecom Guys » Business Communications

Bandwidth Explained

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Mobility- Anywhere and Everywhere

Backups and Security -Preserve and Protect

Save More Money on Telecom Costs

Planning to Buy a New Small Business Telephone System ?

Lights Out Management: Remote Control & Statistics

Moving Locations- Plan the Premises and Your Business Future

Long Distance Savings- Reduce Your Bill Not Your Call Quality

CTI! The elusive, almost mythical legend in Telecom for small businesses.

Teleworking- Absolutely a Good Thing for Business