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About The 2 Big Guys

The 2 Big Guys has been a member since July 18th 2008, and has created 18 posts from scratch.

The 2 Big Guys's Jabber Messenger is BigOne

The 2 Big Guys's Bio

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This Author's Website is http://BigOne

The 2 Big Guys's Recent Articles

Business Continuity & Survival

published Sunday, March 6th, 2011 at 6:12 pm by

Business Continuity

Business Continuity Management and the very survival of your business is the topic of Episode 32 . Both Rob and Jeff have had experience in the importance of business continuity planning and management as well as in the tactical deployment of the plans.

Jeff Brodie is a Microsoft Gold Certified Partner and an AltiGen Platinum Developer Partner and is an expert in telephone systems and integrated information technology . Jeff has installed a variety of backup, virtual standby servers and disaster recovery solutions in small, medium, as well as large cross country operations. He outlines the importance of the detailed planning and partnerships that are important to keep you in the game

LAS VEGAS - JANUARY 07: An ioSafe, Inc. Solo ...

Image by Getty Images via @daylife

Business Continuity Management

Business Continuity and Disaster Recovery Management is not just all about backups for servers and computers. It is about being able to have your operation ready and able to recover from a major disaster rapidly as if it had not happened. Do you have a plan to transfer your live telephone circuits seamlessly to an offsite location or even to the cell phones of affected employees. Have you crafted and loaded Interactive Voice Messages which can be changed and checked remotely into your planning to allow communication with your clients and community.

Business continuity planning life cycle

Image via Wikipedia

Listeners can have any relevant topic addressed on this podcast. Please leave their comments below and we will answer them.

We want to remind our listeners that besides Itunes and Podcast Alley ,you can now access our podcast through Mediafly which has all sorts of clients for Iphones,Androids and many other mobile devices to listen without ever having to commute and leave your home.

Take this opportunity with the 2BigTelecomGuys to make sure you have all your bases covered and your business continuity planning is complete and up to date.

Episode32BusinessContinuity Services

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Posted in Business Communications, BusinessContinuityPlanning, small business telephone systems, Toronto Technology Support | 1 Comment »

Call Centers in Your Business

published Friday, February 25th, 2011 at 1:03 pm by

Call Centers in Your SMB

Call Centers and first line customer service in your small and medium sized business is the topic of Episode31 of The 2 Big Telecom Guys. Not the kind of call centers you see with hundreds of agents answering inbound calls or making outbound telemarketing calls. Rather than being afraid of the concept Jeff talks about how you can improve your first line contact by using a small business telephone system with the latest technology to integrate into your existing computer system.

Jeff Brodie is a Microsoft Gold Certified Partner and an AltiGen Platinum Developer Partner and is an expert in telephone systems and integrated information technology . Jeff has installed call center technology in small, medium, as well as large cross country operations. He outlines how you can lower costs by eliminating extra charges from the phone company. All sorts of opportunities exist for voicemail,call following, and call recording.

Call Centers Can Work For You

One of the best ways to maximize resources,using a small business telephone system, which delivers calls to integrated mobile phones , is call routing to deliver leads to a representative sequentially or pick the person automatically who is next in line to receive a call. Other features include call analysis tools that can give you performance measurement regarding call wait delays.busy lines or agents, or call time . These can be excellent tools to use in staffing and manpower planning. Listen in as the call center concept is discussed and find out what you can do with very little added cost if you are employing the right solution.

Listeners can have any relevant topic addressed on this podcast. Please leave their comments below and we will answer them.

We want to remind our listeners that you can now access our podcast through Mediafly which has all sorts of clients for Iphones,Androids and many other mobile devices to listen without ever having to commute and leave your home.

Episode31 Call Centers

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Posted in small business telephone systems | No Comments »

Going Green

published Thursday, February 17th, 2011 at 12:15 am by

Going Green in Telecom

Going Green is the topic of Episode30 of The 2 Big Telecom Guys. With apologies to our buddy Kermit ,Jeff Brodie and Rob Metras discuss tips on how to go green in your business.

Jeff Brodie is a Microsoft Gold Certified Partner and an AltiGen Platinum Developer Partner and is an expert in telephone systems and integrated information technology . He has given ideas to go green to a variety of his clients. These tips  on greening include saving money on energy costs both in reduction of heat emissions by office equipment and using Energy Star products as well as by developing novel telecommuting tools to improve productivity and the environment.

Going Green

Its Easy to be Green

Going Green by Telecommuting

One of the best ways to Go Green is by having a telecommuting environment, which reduces pollution on the highways, but uses telecom to allow people to work at home gaining hours and productivity by avoiding the grind of getting to the office. This tip is an easy way to benefit the environment..

Answering the question of what going green means is simple when you think of knowledge work in the office environment that could be enhanced while providing a few hours of wasted time back to the worker.

Jeff and Rob give you some thoughts to consider about going green for your business..

Listeners can have any relevant topic addressed on this podcast. Please leave their comments below and we will answer them.

We want to remind our listeners that you can now access our podcast through Mediafly which has all sorts of clients for Iphones,Androids and many other mobile devices tolisten without ever having to commute and leave your home.

Episode30 Going Green Podcast

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Posted in Business Communications, Save Money on Telecom Costs | No Comments »

Privacy and Security on Mobile

published Tuesday, February 8th, 2011 at 6:59 am by

Privacy in the Electronic World

On Episode 29 of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss privacy matters and ways to ensure that your data is not as mobile as your users.

Jeff Brodie is a Microsoft Gold Certified Partner and an AltiGen Platinum Developer Partner and is an expert in local telephone servers and network protection. He has brought a variety of secure unified communications products to the market using Microsoft® and AltiGen® systems and has integrated IVR (Interactive Voice Response),call center boards and CRM packages together such as SalesForce.com, NetSuite, SalesNet, Microsoft Dynamics , LexisNexis,and others under the CT Fusion banner as we discussed in our last episode on Microsoft Telecommunication Servers.

privacy

Jeff and Rob give you some suggestions on how to protect your data and address privacy concerns that are part of this mobile landscape.

Listeners can have any relevant topic addressed on this podcast. Please leave their comments below and we will answer them.

We want to remind our listeners that you can now access our podcast through Mediafly which has all sorts of clients for Iphones,Androids and many other mobile devices.

Episode29 Privacy

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Posted in Business Communications | No Comments »

Microsoft Telephone Servers Are Calling You

published Wednesday, January 19th, 2011 at 11:26 pm by

Microsoft Telephone Servers & Systems

On Episode 28 of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss the different telephone systems products and telephone servers that are available using Microsoft Software as well as other platforms such as AltiGen, .

Jeff Brodie is a Microsoft Gold Certified Partner and an AltiGen Platinum Developer Partner and is an expert in local telephone servers. He has brought a variety of unified communications products to the market using Microsoft® and AltiGen® systems and has integrated IVR (Interactive Voice Response),call center boards and CRM packages together such as SalesForce.com, NetSuite, SalesNet, Microsoft Dynamics , LexisNexis,and others under the CT Fusion banner as we discussed in our last episode on Unified Communications.

Local Telephone Server

Microsoft Lync Server Launch 2010

Jeff and Rob engage in an active discussion on the variety of Microsoft solutions and servers available and give examples of their implementation in various ways with the Microsoft Communications Servers and sets made by Cisco, Mitel,Avaya,Plantronics and Polycom.

microsoft telephone server

Plantronics Handset Optimized for Lync Server

Listeners can have any relevant topic addressed on this podcast. Please leave their comments below and we will answer them.

We want to remind our listeners that you can now access our podcast through Mediafly which has all sorts of clients for Iphones,Androids and many other mobile devices.

Episode28 Microsoft Telephone Servers

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Posted in Business Communications, small business telephone systems | No Comments »

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