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Archive for August, 2008


Moving Locations- Plan the Premises and Your Business Future

In Episode 5 we discover the importance of planning in relocating and making changes for our business and its telecommunication services. By being pro-active and doing detailed planning we can avoid some of those things that come back to bite us. Optimize your business results by taking advantage of new opportunities available at lower costs. Check out our 7 Tips Article below in the right column under Articles for some important questions to ask.

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Long Distance Savings- Reduce Your Bill Not Your Call Quality

In this Episode on Long Distance Savings Rob and Jeff discuss how you can make savings across the board in your telecom costs. Learn to use new technologies such as Skype, SIP Trunking and Voice Over Internet Protocol (VOIP) in addition to your current landlines and cell phones.  Centralize your services to lower your toll-costs and provide more functionality.

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CTI! The elusive, almost mythical legend in Telecom for small businesses.

CTI!  The elusive, almost mythical legend in Telecom for small businesses.

Until recently only the largest of call centers were truly benefiting from CTI Integration.  Even then it doesn’t really deliver.  Do you know when you call your credit card company and they ask you to key in your 17 digit credit card number, then you are connected to an agent and they ask for your credit card number all over again.  Well that is where CTI should eliminate you and the agents from having to spend time on repetitive tasks.

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