The management of companies look to save money. They look to their internal resources to be able to take on IT tasks. These people generally do not have the background nor expertise to handle these requirements. As such the management sacrifices a resource that understands their business, to do a service that can be performed by a service provider, in less time and for less money. The resource, generally if applied correctly can make the company more money than they are capable of saving the money.

During a down turn economy the indicators are even stronger to look towards outsourcing as a solution, vs. trying to build capacity or capability in house. Focus your resources on your business and the area of expertise that they are familiar with.Use the service of an organization whose business focus it is to provide expert IT services. In Episode 9 Jeff and Rob discuss how you can maximize results, lower headcount, and focus on your own expertise- which may not be IT.

Episode 9- Outsource 102

The economic climate is not improving and more small and medium size businesses are forced to adapt by laying staff off , curtailing expenses and generally being more nimble . In this Episode Jeff and Rob look at some of these issues and discuss opportunities to do more with less, faster and cheaper. Listen for some outsourcing tips.

Episode 8- Outsource 101

In Episode 7 we discuss the need for planning before you go to the market to buy a new phone system. Planning for small business teleommunications or a small business telephone system is an activity which allows you to see the basic needs you have , the business processes you would like to improve and allow you to present your requirements to vendors in the marketplace. This planning process also gives the vendors an opportunity to answer your needs. Doing a focused planning exercise also shows you what you can add to either improve customer service, or increase employee satisfaction and productivity.

You can look at features such as automatic call recording and timing if you are a professional advice based business. There are a number of new features in terms of Automatic Call Distribution (ACD), integration with existing CRM systems, such as Microsoft CRM. Listen in and discover how good planning will benefit you in your small business, which through planned scalability grow to be a larger enterprise.

.Listen to our 7th Episode-Planning

In Episode 6 we discuss strategies for Lights Out Managements and Statistics Tools for our business and its telecommunication services. Remote management and alarming can keep you in touch with your business 24×7/365 without having service personnel on site. Utilize statistical offerings offered by your carrier and by your telephone switch to allow you to provide great customer service and capture all your
statistics to keep your operational needs met. Be there without being present.

.Listen to our 6th Episode- LightsOut Management & Statistics below.

In Episode 5 we discover the importance of planning in relocating and making changes for our business and its telecommunication services. By being pro-active and doing detailed planning we can avoid some of those things that come back to bite us. Optimize your business results by taking advantage of new opportunities available at lower costs. Check out our 7 Tips Article below in the right column under Articles for some important questions to ask.

.Listen to our 5th Episode- Moving Locations -2BigTelecom Guys below.

In this Episode on Long Distance Savings Rob and Jeff discuss how you can make savings across the board in your telecom costs. Learn to use new technologies such as Skype, SIP Trunking and Voice Over Internet Protocol (VOIP) in addition to your current landlines and cell phones.  Centralize your services to lower your toll-costs and provide more functionality.

.Listen to our 4th Episode- Long Distance -2BigTelecom Guys below.

CTI!  The elusive, almost mythical legend in Telecom for small businesses.

Until recently only the largest of call centers were truly benefiting from CTI Integration.  Even then it doesn’t really deliver.  Do you know when you call your credit card company and they ask you to key in your 17 digit credit card number, then you are connected to an agent and they ask for your credit card number all over again.  Well that is where CTI should eliminate you and the agents from having to spend time on repetitive tasks.

Computer Telephone Integration?

What is it?

Why would I want it?

Can I afford it?

Does it really work?

Listen to our 3rd episode of the 2 Big TelecomGuys Podcast below to learn more:

Listen this week as we discuss the benefits and rewards businesses can receive by embarking on teleworking programs. Using VOIP, cellular and POTS(Plain Old Telephone System) technology can save workers as much as $750.00 on commuting gas bills yearly and gain some of their time back.

Teleworking- Absolutely a good thing for business

Our first episode of our 2 Big Telecom Guys Telecast features our hosts Jeff Brodie and Rob Metras introducing the telecast to you and outlining the benefits you will receive from listening to us. We will be talking about business communications, telephone systems, carrier relations, computer networking and integrated unified communication systems. If you are a small or medium business owner or operator you can pick up tips that will allow you to save money on your telecommunication costs and to enhance the effectiveness of your business. As seasoned professionals in the telecom world we will share our knowledge and perspective to help you make smart choices that will help your business grow and prosper. We are always interested in your comments on this telecast and encourage you to comment on this post. Click below on the comments tab and let us know what you want covered.

Episode 1- Welcome to Our World

My Podcast Alley feed! {pca-1dde1f268dde68f59a13812e6a576108}