Business Continuity & Survival
Business Continuity
Business Continuity Management and the very survival of your business is the topic of Episode 32 . Both Rob and Jeff have had experience in the importance of business continuity planning and management as well as in the tactical deployment of the plans.
Jeff Brodie is a Microsoft Gold Certified Partner and an AltiGen Platinum Developer Partner and is an expert in telephone systems and integrated information technology . Jeff has installed a variety of backup, virtual standby servers and disaster recovery solutions in small, medium, as well as large cross country operations. He outlines the importance of the detailed planning and partnerships that are important to keep you in the game
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Business Continuity Management
Business Continuity and Disaster Recovery Management is not just all about backups for servers and computers. It is about being able to have your operation ready and able to recover from a major disaster rapidly as if it had not happened. Do you have a plan to transfer your live telephone circuits seamlessly to an offsite location or even to the cell phones of affected employees. Have you crafted and loaded Interactive Voice Messages which can be changed and checked remotely into your planning to allow communication with your clients and community.
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Take this opportunity with the 2BigTelecomGuys to make sure you have all your bases covered and your business continuity planning is complete and up to date.
Episode32BusinessContinuity Services
Call Centers in Your Business
Call Centers in Your SMB
Call Centers and first line customer service in your small and medium sized business is the topic of Episode31 of The 2 Big Telecom Guys. Not the kind of call centers you see with hundreds of agents answering inbound calls or making outbound telemarketing calls. Rather than being afraid of the concept Jeff talks about how you can improve your first line contact by using a small business telephone system with the latest technology to integrate into your existing computer system.
Jeff Brodie is a Microsoft Gold Certified Partner and an AltiGen Platinum Developer Partner and is an expert in telephone systems and integrated information technology . Jeff has installed call center technology in small, medium, as well as large cross country operations. He outlines how you can lower costs by eliminating extra charges from the phone company. All sorts of opportunities exist for voicemail,call following, and call recording.
Call Centers Can Work For You
One of the best ways to maximize resources,using a small business telephone system, which delivers calls to integrated mobile phones , is call routing to deliver leads to a representative sequentially or pick the person automatically who is next in line to receive a call. Other features include call analysis tools that can give you performance measurement regarding call wait delays.busy lines or agents, or call time . These can be excellent tools to use in staffing and manpower planning. Listen in as the call center concept is discussed and find out what you can do with very little added cost if you are employing the right solution.
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We want to remind our listeners that you can now access our podcast through Mediafly which has all sorts of clients for Iphones,Androids and many other mobile devices to listen without ever having to commute and leave your home.
Episode31 Call Centers
Going Green
Going Green in Telecom
Going Green is the topic of Episode30 of The 2 Big Telecom Guys. With apologies to our buddy Kermit ,Jeff Brodie and Rob Metras discuss tips on how to go green in your business.
Jeff Brodie is a Microsoft Gold Certified Partner and an AltiGen Platinum Developer Partner and is an expert in telephone systems and integrated information technology . He has given ideas to go green to a variety of his clients. These tips on greening include saving money on energy costs both in reduction of heat emissions by office equipment and using Energy Star products as well as by developing novel telecommuting tools to improve productivity and the environment.
Its Easy to be Green
Going Green by Telecommuting
One of the best ways to Go Green is by having a telecommuting environment, which reduces pollution on the highways, but uses telecom to allow people to work at home gaining hours and productivity by avoiding the grind of getting to the office. This tip is an easy way to benefit the environment..
Answering the question of what going green means is simple when you think of knowledge work in the office environment that could be enhanced while providing a few hours of wasted time back to the worker.
Jeff and Rob give you some thoughts to consider about going green for your business..
Listeners can have any relevant topic addressed on this podcast. Please leave their comments below and we will answer them.
We want to remind our listeners that you can now access our podcast through Mediafly which has all sorts of clients for Iphones,Androids and many other mobile devices tolisten without ever having to commute and leave your home.
Episode30 Going Green Podcast
Privacy and Security on Mobile
Privacy in the Electronic World
On Episode 29 of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss privacy matters and ways to ensure that your data is not as mobile as your users.
Jeff Brodie is a Microsoft Gold Certified Partner and an AltiGen Platinum Developer Partner and is an expert in local telephone servers and network protection. He has brought a variety of secure unified communications products to the market using Microsoft® and AltiGen® systems and has integrated IVR (Interactive Voice Response),call center boards and CRM packages together such as SalesForce.com, NetSuite, SalesNet, Microsoft Dynamics , LexisNexis,and others under the CT Fusion banner as we discussed in our last episode on Microsoft Telecommunication Servers.
Jeff and Rob give you some suggestions on how to protect your data and address privacy concerns that are part of this mobile landscape.
Listeners can have any relevant topic addressed on this podcast. Please leave their comments below and we will answer them.
We want to remind our listeners that you can now access our podcast through Mediafly which has all sorts of clients for Iphones,Androids and many other mobile devices.
Episode29 Privacy
Microsoft Telephone Servers Are Calling You
Microsoft Telephone Servers & Systems
On Episode 28 of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss the different telephone systems products and telephone servers that are available using Microsoft Software as well as other platforms such as AltiGen, .
Jeff Brodie is a Microsoft Gold Certified Partner and an AltiGen Platinum Developer Partner and is an expert in local telephone servers. He has brought a variety of unified communications products to the market using Microsoft® and AltiGen® systems and has integrated IVR (Interactive Voice Response),call center boards and CRM packages together such as SalesForce.com, NetSuite, SalesNet, Microsoft Dynamics , LexisNexis,and others under the CT Fusion banner as we discussed in our last episode on Unified Communications.
Microsoft Lync Server Launch 2010
Jeff and Rob engage in an active discussion on the variety of Microsoft solutions and servers available and give examples of their implementation in various ways with the Microsoft Communications Servers and sets made by Cisco, Mitel,Avaya,Plantronics and Polycom.
Plantronics Handset Optimized for Lync Server
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We want to remind our listeners that you can now access our podcast through Mediafly which has all sorts of clients for Iphones,Androids and many other mobile devices.
Episode28 Microsoft Telephone Servers
Understanding Unified Communications
What is Unified Communications ?
On this episode of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss the whats and whys of Unified Communications and what it can do for your business.
Unified Communications is tying together your computers, data communications,telephones and a unified messaging fax server. It has been a feature of Microsoft Outlook clients, Exchange Servers as well as the new generation of Microsoft Communications Servers. Jeff Brodie is a Microsoft Gold Certified Partner and an AltiGen Platinum Developer Partner and is an expert in the field. He has brought a variety of unified communications products to the market using Microsoft® and AltiGen® systems and has integrated IVR (Interactive Voice Response),call center boards and CRM packages together such as SalesForce.com, NetSuite, SalesNet, Microsoft Dynamics , LexisNexis,and others under the CT Fusion banner.
Microsoft Unified Communications
Jeff and Rob engage in an active discussion on the gains that Unified Communications can bring and give examples of their implementation.
Listeners can have any relevant topic addressed on this podcast. Please leave their comments below and we will answer them.
We want to remind our listeners that you can now access our podcast through Mediafly which has all sorts of clients for Iphones,Androids and other mobile devices.
Episode27 Understanding Unified Communications
Mobile Computing Security & the Mobile Landscape
Mobile Computing Security & the Mobile Landscape
On this episode of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss the the new Mobile Landscape and what it means for all sizes of enterprises.
Mobile communication is becoming so widespread in business that the lack of its use would create serious productivity losses from the current gains it is delivering. With this usage there has to be a reasoned approach with mobile devices in security and network access to protect an organization's digital assets and intellectual property.
Jeff and Rob go over why you should harden and secure your network and anything inside your enterprise firewall to prevent data hijacking and misuse of intellectual property resources.
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We want to remind our listeners that you can now access our podcast through Mediafly which has all sorts of clients for Iphones,Androids and other mobile devices.
Episode26 Securing the Mobile Landscape
Hosted PBX's: The Good ,the Bad, the Ugly
The Good the Bad and the Ugly of Hosted PBX's
On this episode of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss the Hosted PBX or Private Branch Exchange in the Cloud.
Hosted PBX system vendors are springing up on a regular basis offering a wide variety of communication opportunities that were only available to larger businesses by the wireline telephone companies and CLEC's (Competitive Local Exchange Carriers). The systems are based on the application of VOIP technology.
Hosted PBX Environment
Jeff and Rob go over many of the items you should have in mind when considering off-site or virtual hosted pbx applications for your information.
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Episode25 Hosted PBX Systems
Smartphones – Lower Enterprise Costs
Smartphones and Lower Enterprise Costs
On this episode of The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss how the new generation of smartphones are becoming integrated in small and large enterprises.
The Iphone®,Androids and Windows 7 operating systems are powering this new range of telephone/computer integrations that are appearing and soon to be followed by new tablet computers and Ipad®
Smartphones Galore
Just about every handset manufacturer has a smartphone including Apple, Microsoft, Google, Samsung, Nokia, HTC, and Motorola have entered this market. Integration is possible via the MaxMobile application by AltiGen with office systems easily.
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Episode24-Smartphones
Budget Your IT using a Virtual CIO
Budgeting IT to Match Your Strategy
Following along from our last Episode-Technology Alignment and Planning The 2 Big Telecom Guys, Jeff Brodie and Rob Metras discuss how to budget Information technology expenses in this episode .
Learn how you can integrate your business processes, hardware, software, networks, and communications technology and review the way you budget for your expenditures.
Virtual CIO Role in Budgeting IT
Integration, and budgeting can be helped out by having an independent technical overview in the form of a Virtual CIO . A key player in the budgeting process who can advise the most cost effective ways in the alignment of the technology is added through the use of a Virtual CIO service that matches the right tech at the right place at the right cost with top management support and leadership.
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